FAQs
Why order from HL Shop Online?
HL Shop Online is run by an Independent Herbalife Member. You get the full range of genuine Herbalife products, dispatched from the Herbalife UK warehouse, with no account or membership needed — plus personal support from your Member whenever you want it.
Are the products genuine?
Yes. Every order is fulfilled directly by Herbalife UK, so you receive authentic products with intact seals and full batch and expiry details.
Do I need an account or a membership?
No. You can order as a guest in a few minutes. Creating an account is optional and simply lets you track orders and reorder faster.
How does Formula 1 fit into a weight management plan?
Formula 1 is a meal replacement shake. Substituting two of the main daily meals of an energy-restricted diet with meal replacements contributes to weight loss. Substituting one of the main daily meals of an energy-restricted diet with a meal replacement contributes to the maintenance of weight after weight loss. For best results, enjoy it as part of a varied, balanced diet and an active lifestyle, and drink plenty of fluids.
Are the products vegan or vegetarian?
Many are. We have checked every product ingredient by ingredient: browse our Vegan and Vegetarian collections. Full ingredients and allergen information are on each product page.
Can I use Herbalife products while pregnant or breastfeeding?
Please speak to your doctor or midwife before using meal replacements or food supplements during pregnancy or breastfeeding. Some products, such as Instant Herbal Tea and Lift Off, contain caffeine: the recommended limit when pregnant or breastfeeding is 200 mg of caffeine a day from all sources.
What if I have allergies, a medical condition or take medication?
Always read the ingredients and allergen information on the product page before ordering. If you have a medical condition, food allergies or take medication, check with your GP before starting any new nutrition product. Food supplements should not be used as a substitute for a varied diet.
How long does delivery take?
Orders are dispatched by Herbalife UK with tracked DPD delivery, and delivery is free on orders over £79. You will receive a tracking link by email once your order ships. See our shipping policy for details.
Can I return a product?
Yes. We offer a 30-day money-back guarantee on unopened products, alongside your statutory right to cancel. See our refund policy for how it works.
Which payment methods do you accept?
All major debit and credit cards, PayPal, Shop Pay and Google Pay, through a secure checkout.
How can I contact you?
Message your Independent Member on WhatsApp or use our contact page. We are happy to help you choose products or answer any question about your order.